Privacy policy

Gemini Adult: Privacy Policy

Last Updated: May 2026

At Gemini Adult, we understand that privacy is not just a legal requirement: it is the foundation of our relationship with you. We are committed to protecting your personal information and ensuring that your shopping experience is safe, secure, and entirely discreet.

1. Introduction

This Privacy Policy explains how Gemini Adult ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website or make a purchase. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

To provide you with a premium shopping experience, we collect the following types of information:

  • Personal Identity Data: Name, date of birth (for age verification), and gender.
  • Contact Data: Email address, telephone number, and physical delivery address.
  • Financial Data: Payment details. These are processed securely via encrypted third party gateways. We do not store your full credit card numbers.
  • Technical Data: IP address, browser type, and usage patterns collected via cookies to improve website performance.

3. Why We Collect Your Information

We process your personal information only for valid, business related reasons, including:

  • Order Fulfillment: To process transactions, verify payments, and deliver products to your door.
  • Legal Compliance: To verify that you are of legal age (18+) to purchase our products as per South African law.
  • Communication: To send you order updates, tracking numbers, and (only with your explicit consent) promotional offers.
  • Customer Support: To assist you with returns, technical queries, or product advice.

4. The Promise of Discretion

We recognize the sensitive nature of our products.

  • Plain Packaging: Your data is used to generate shipping labels that contain only your name and address. There is no mention of "Gemini Adult" or the nature of the contents on any external packaging.
  • Billing: Your financial statements will show a discreet billing descriptor to protect your privacy.

5. Sharing of Information

We never sell, rent, or trade your personal information to third parties for marketing purposes. We only share data with trusted service providers essential to our operations:

  • Courier Partners: To deliver your orders.
  • Payment Gateways: To process secure transactions.
  • Regulatory Bodies: Only when required by law or to prevent fraud.

6. Data Security

We implement industry standard security measures, including SSL encryption and firewalls, to protect your data from unauthorized access, loss, or misuse. Access to your personal information is strictly limited to employees who require it to perform their duties.

7. Your Rights Under POPIA

As a South African consumer, you have the following rights:

  • Right of Access: You may request a copy of the personal data we hold about you.
  • Right to Correction: You may request that we update or correct inaccurate information.
  • Right to Deletion: You may request that we delete your data, subject to legal record keeping requirements.
  • Right to Object: You may withdraw your consent for marketing communications at any time.

8. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings, though this may affect the functionality of the shopping cart and checkout process.

9. Contact Our Information Officer

If you have any questions about this Privacy Policy or how we handle your data, please contact us via our official support channels.