Thank you for shopping with us! Due to the intimate and hygienic nature of the products we sell (adult sex toys), we have a very strict policy regarding returns and refunds to ensure the health and safety of all our customers.
Hygiene and Safety: No Returns Once Opened
All sales are final once the product packaging has been tampered with, opened, or if the product has been used.For hygiene and health protection reasons, we cannot accept returns or offer refunds for any item where:
- The original factory seal, cellophane, or protective packaging has been broken, removed, or tampered with.
- The retail box or internal product packaging has been opened.
- The product has been used or tested.
If a product is returned to us with evidence of the packaging being opened or tampered with, it will be refused and sent back to the customer, or disposed of without a refund.
Conditions for Eligible Returns (Unopened Items Only)
We will only accept returns or exchanges for items that meet the following criteria, AND where the product's original packaging is completely sealed and unopened:
- Item Arrived Damaged: The item itself is physically broken upon arrival (outside of its sealed packaging).
- Incorrect Item Received: You received a product that is different from what you ordered.
Defective Products (Manufacturer Warranty)
If an item is found to be defective after the package has been opened (e.g., the motor does not work), this is treated as a Manufacturer Warranty issue, not a return.
You must contact us within 7 days of receiving your order.
We will assist you in contacting the manufacturer or processing a replacement directly, depending on the item's specific warranty. We do not offer refunds for opened defective items, only replacements.
How to Initiate a Return or Exchange
If your item meets the above criteria for an eligible return (sealed and unopened):
Contact Us First: You must contact us within 7 days of receiving your order at info@gemini-adult.co.za
Provide Details: Include your order number, a clear explanation of the issue, and clear photographs of the product and its unopened, intact packaging.
Wait for Authorization: DO NOT send the product back until you receive a response from us, and specific shipping instructions from our team.
Thank you for shopping with us! Due to the intimate and hygienic nature of the products we sell (adult sex toys), we have a very strict policy regarding returns and refunds to ensure the health and safety of all our customers.
Hygiene and Safety: No Returns Once Opened
All sales are final once the product packaging has been tampered with, opened, or if the product has been used.For hygiene and health protection reasons, we cannot accept returns or offer refunds for any item where:
The original factory seal, cellophane, or protective packaging has been broken, removed, or tampered with.
The retail box or internal product packaging has been opened.
The product has been used or tested.
If a product is returned to us with evidence of the packaging being opened or tampered with, it will be refused and sent back to the customer, or disposed of without a refund.
Conditions for Eligible Returns (Unopened Items Only)
We will only accept returns or exchanges for items that meet the following criteria, AND where the product's original packaging is completely sealed and unopened:
Item Arrived Damaged: The item itself is physically broken upon arrival (outside of its sealed packaging).
Incorrect Item Received: You received a product that is different from what you ordered.
Defective Products (Manufacturer Warranty)
If an item is found to be defective after the package has been opened (e.g., the motor does not work), this is treated as a Manufacturer Warranty issue, not a return.
You must contact us within [Insert Number, e.g., 30] days of receiving your order.
We will assist you in contacting the manufacturer or processing a replacement directly, depending on the item's specific warranty. We do not offer refunds for opened defective items, only replacements.
How to Initiate a Return or Exchange
If your item meets the above criteria for an eligible return (sealed and unopened):
Contact Us First: You must contact us within [Insert Number, e.g., 7] days of receiving your order at [Insert Your Customer Service Email Address].
Provide Details: Include your order number, a clear explanation of the issue, and clear photographs of the product and its unopened, intact packaging.
Wait for Authorization: DO NOT send the product back until you receive a Return Merchandise Authorization (RMA) number and specific shipping instructions from our team.